At pk836, your personal data is treated with the same care and seriousness as your account funds. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over your information as a pk836 player in Pakistan or any other permitted jurisdiction.
Six core principles that guide how pk836 handles your personal information
pk836 collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and meet our legal obligations. We do not collect data for its own sake.
Your data is used only for the purposes explained in this Privacy Policy. pk836 does not repurpose your data for unrelated activities without first obtaining your consent or fulfilling a legal obligation.
All data transmitted to and from pk836 is protected by 256-bit SSL encryption. Our servers are housed in secure, access-controlled data centres with continuous monitoring and regular security audits.
pk836 respects your data rights including the right to access, correct, and request deletion of your personal information. You can exercise these rights at any time by contacting our support team.
pk836 shares your data with third parties only where necessary for service delivery — such as payment processors like JazzCash and EasyPaisa — and only under strict contractual data protection obligations.
pk836 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy (hereinafter "the Policy") describes how pk836 (hereinafter "pk836", "we", "us", or "the Company"), operator of the online gaming platform accessible at pk836.org, collects, uses, stores, and protects the personal information of its registered players and website visitors (hereinafter "you", "the User", or "the Player").
pk836 is committed to safeguarding the privacy and security of all personal data entrusted to us. We operate under an internationally recognised gaming license, and our data handling practices are shaped by the obligations imposed by that license as well as globally accepted data protection principles. This Policy should be read together with our Terms & Conditions, which govern your use of the pk836 platform.
By registering an account with pk836, visiting our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the pk836 platform immediately.
Scope: This Policy applies to all personal data collected through the pk836 website, mobile platform, customer support channels, and any other touchpoints through which pk836 interacts with users in Pakistan and other permitted jurisdictions, including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.
pk836 collects personal data across several categories, depending on how you interact with our platform. The categories of data we may collect are described below.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, CNIC, date of birth | Account creation, KYC, age verification |
| Contact Data | Email, phone, address | Communication, account recovery |
| Financial Data | JazzCash number, bank reference | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device info | Security, fraud prevention, analytics |
| Communications Data | Support chat logs, emails | Customer service, dispute resolution |
pk836 collects personal data through the following channels and methods:
pk836 uses the personal data we hold about you for the following specific purposes. Each purpose is accompanied by the lawful basis on which we rely for that processing activity.
Marketing opt-out: If you no longer wish to receive promotional communications from pk836, you may opt out by updating your notification preferences in your account settings or by contacting our support team at [email protected]. Please note that opting out of marketing does not affect transactional or account-related communications.
pk836 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
pk836 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with carefully selected third parties only in the following circumstances, and always subject to appropriate data protection safeguards:
To process your deposits and withdrawals, we share necessary financial data with payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard acquiring banks. These providers are bound by their own data security obligations and are not permitted to use your data for any purpose other than processing your transactions.
To fulfil our KYC and age verification obligations, we may share your identity data (such as your CNIC number and date of birth) with licensed third-party identity verification providers. These providers process your data solely to perform the verification service on our behalf.
As a licensed gaming operator, pk836 may be required to share certain player data with the regulatory authority that governs our gaming license. Such disclosures are mandatory and made in compliance with our licensing obligations.
pk836 may disclose personal data to law enforcement agencies, courts, or other governmental authorities where we are required or permitted to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of pk836, our players, or the public.
pk836 engages trusted third-party service providers to assist with platform hosting, analytics, customer support tools, and fraud detection. These providers act as data processors on our behalf and are contractually obligated to process your data only on our instructions and in accordance with this Policy.
Important: pk836 will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing or profiling purposes without your explicit, informed consent.
pk836 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Gaming license & AML obligations |
| Transaction records | 7 years from transaction date | Financial regulatory requirements |
| KYC documents | 5 years after account closure | Gaming license conditions |
| Customer support logs | 3 years from last interaction | Dispute resolution & quality assurance |
| Technical & session data | 12 months from collection | Security monitoring & analytics |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management compliance |
When personal data reaches the end of its applicable retention period, pk836 will securely delete or anonymise it in a manner that makes re-identification impossible.
pk836 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:
In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, pk836 will notify you and the relevant supervisory authority within the timeframes required by our gaming license and applicable data protection obligations.
Your role in security: While pk836 takes every reasonable precaution to protect your data, you also play an important part. Please use a strong, unique password for your pk836 account, never share your login credentials with anyone, and contact support immediately at [email protected] if you suspect unauthorised access to your account.
As a pk836 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with our legal obligations.
You may request a copy of the personal data pk836 holds about you, along with information about how it is used.
You may request that inaccurate or incomplete personal data held by pk836 be corrected or updated.
In certain circumstances, you may request that pk836 delete your personal data. This right is subject to legal retention obligations.
You may request that pk836 restrict the processing of your personal data in specific circumstances defined by applicable law.
You may request that pk836 provide your personal data in a structured, machine-readable format for transfer to another service.
You may object to pk836 processing your personal data for direct marketing purposes or on the basis of legitimate interests.
pk836 uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, measure site performance, and support our fraud prevention systems. Cookies are small text files stored on your device when you visit pk836.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the pk836 platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
pk836 does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly intended for adult players only. Age verification is a mandatory step in our KYC process, and we use third-party verification tools to confirm that all registered players meet the minimum age requirement.
If pk836 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you believe a minor has registered on pk836, please notify us immediately at [email protected].
21+ Platform: Access to pk836's real-money gaming and betting features is restricted to players aged 21 and above. We take our obligation to protect minors very seriously and actively enforce this restriction through verified identity checks.
pk836 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account, or via a prominent notice on the pk836 platform.
The "Last Updated" date at the top of this Policy reflects when the most recent changes were made. We encourage you to review this Policy periodically to remain informed about how pk836 protects your personal data. Your continued use of the pk836 platform following the publication of any amended Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk836 handles your personal data, please contact our Data Protection team. We are committed to resolving all privacy-related queries promptly and transparently, and we aim to respond to all requests within five (5) business days.
Email: [email protected]
Support Hours: 24 hours / 7 days a week, including public holidays
Serving players across Pakistan: Karachi, Lahore, Islamabad,
Faisalabad, Rawalpindi, Multan, Hyderabad, Peshawar, and beyond.
For formal data subject access requests or requests to exercise any of your rights under this Privacy Policy, please use the subject line "Privacy Request — [Your pk836 Username]" when emailing us to help us locate your records quickly and process your request without delay.
Your data is protected. Your game is fair. Join over 500,000 Pakistani players who trust pk836 for a safe and secure online gaming experience.
⚠️ 21+ only. Gambling is for entertainment purposes only. Please play responsibly.